Shipping, storage and what happens when the box is late

What each service publishes

Questions to ask before the first shipment

• ◆What is the shipping cadence — monthly, quarterly, or per prescription fill?
• ◆Is the shipment temperature-controlled, and what should the box look like on arrival?
• ◆What happens if it arrives warm, late, or damaged — replacement, or a new charge?
• ◆Is a signature required, and what happens if you are not in?
• ◆How far ahead of running out does the next shipment leave?
• ◆If you pause or cancel mid-cycle, what happens to medication already shipped or already paid for?

Storage basics

These are refrigerated medicines with manufacturer-specified storage ranges and limited room-temperature windows once removed. The specifics differ by product and by whether it is a pen or a vial, and they are printed on the labelling that ships with the medication.

We have deliberately not published specific temperature ranges or in-use windows here: none of the provider pages we verified stated them, and storage instructions are exactly the kind of detail that should come from the product labelling and your pharmacist rather than from a review site working from secondary sources.